FAQs
Frequently Asked Questions (FAQs)
How can I cancel my order?
If you wish to cancel your order, you can contact your dedicated Customer Support Executive using the details found on the bottom of your order confirmation.
All order cancellations are subject to approval by Mechatronix International FZE.
For more information on our cancellation policy, click here.
Who can I contact if something goes wrong?
Our experienced Customer Support Team are on hand to help with any problems or questions that you may have once you have placed an order.
The direct contact details for your Customer Support Executive can be found on the bottom of your order confirmation.
What is your returns policy?
For any reason if you are unhappy with the part(s) you have received (subject to Terms and conditions) you can make use of our 7 day return-to-base policy for an exchange or full refund.
For further details about our Returns Policy please visit our policy pages here.
How many parts do you stock?
We have an extensive stock base consisting of thousands of new, reconditioned, and obsolete automation parts including those from leading manufacturers such as Siemens, Allen-Bradley, ABB, Schneider Electric, Mitsubishi and more.
If you are unable to find what you are looking for then don’t panic. We work with a global network of specialist suppliers, meaning that we can produce a tailored quote for you, even if the part is not listed on our website.
Search our collection of new, obsolete, and reconditioned parts here.
Why should I consider sourcing a reconditioned part?
Sourcing a reconditioned part means that you can get a fully tested and warranty protected component for only a fraction of the price of a new unit.
We can supply thousands of reconditioned parts, meaning that you don’t always have to pay out large sums of money in order to combat unplanned downtime.
Want to find out more information about how a reconditioned part could be the right solution for you? Get in touch with our team today.
What payment options and currencies do you accept?
To make your purchase as easy as possible we offer a variety of payment options including bank transfer, cheques, and PayPal. We also accept most major credit and debit cards including Visa, MasterCard and American Express.
We can accept payments in most major world currencies; however, we do prefer payments to be made in US dollar (USD), pound sterling (GBP) or euro (EUR), where possible. Payments made in other currencies may be subject to additional charges.
Find more regarding payments here.